At LegacyMade, we take pride in offering premium products designed to meet the highest standards of quality and craftsmanship. If for any reason you are not satisfied with your purchase, please review our return policy below.

## 1. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing us at info@legacymade.co.za.

To assist with the assessment, please include:

• Your order number
•  A description of the issue
• Clear photographs of the product and packaging

Upon verification, LegacyMade will, at its discretion:

• Replace the product;
• Repair the product where applicable; or
• Issue a refund.

## 2. Standard Returns

Unused, non-customized products may be returned within 14 days of delivery, provided that:

• The product is unused and in its original condition;
• The original packaging is included;
•  Proof of purchase is provided.

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Once the returned item has been received and inspected, any approved refund will be processed within 7 business days.

## 3. Customized and Branded Products

Due to the personalized nature of custom-branded, engraved, embroidered, or otherwise customized products, these items cannot be returned, exchanged, or refunded unless:

• The product is defective;
• The product was incorrectly customized by LegacyMade; or
• The product supplied differs from the approved artwork or order specification.

Customers are responsible for reviewing and approving all artwork, spelling, logos, and design details before production commences.

## 4. Products Not Eligible for Return

The following products are not eligible for return:

• Customized or personalized products (except where defective);
• Products that have been used, damaged, or altered after delivery;
• Products returned without original packaging where applicable;
• Clearance or special-order items unless defective.

## 5. Refunds

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on your financial institution.

Shipping and delivery charges are non-refundable unless the return is due to an error by LegacyMade or a defective product.

## 6. Contact Us

For any return or refund enquiries, please contact:

LegacyMade

Email: info@legacymade.co.za

Website: [www.legacymade.co.za](https://www.legacymade.co.za)

Thank you for choosing LegacyMade.

Quality. Craftsmanship. Legacy.